Refund policy

30-Day Satisfaction Guarantee:
If you're not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.

Eligibility Criteria:

●     Items must be unused, unworn, and in their original packaging.

●     Returns must be initiated within 30 days of delivery.

●     Proof of purchase is required.

Return Process:

●     Contact our customer support at hello@thedreamcove.com OR at our toll free phone number (+44) 0800 208 1270 with your order number and reason for return.

●     Our team will provide you with return instructions and the appropriate return address.

●     Ship the item(s) back to the provided address.

 

●     Once we receive and inspect the returned item(s), we will process your refund or exchange.

Refunds:

●     Refunds will be issued to the original payment method.

●     Please allow 5–7 business days for the refund to reflect in your account.

Exchanges:

●     Exchanges are subject to product availability.

●     If the desired item is out of stock, a refund will be issued instead.

 

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the product. We will arrange for a replacement or refund at no additional cost to you.

Non-Returnable Items:
Certain items, such as gift cards and clearance items, may be non-returnable. This will be indicated on the product page.